1. Who we are
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2. Information we collect
Reignition processes information needed to connect patients with their care teams, deliver recognition, and provide hospital reporting. Depending on how you use the service, this may include account and contact details, hospital affiliation, provider roles, encounter references supplied by your institution, recognition messages, and information you choose to share about your experience. We also process technical information, such as device, browser, and access logs, to operate and protect the service. Please avoid including sensitive information in website inquiry forms.
3. Protected health information and HIPAA
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4. How we use information
We use information to deliver recognition to the appropriate care team, maintain authorized accounts, support hospital reporting, respond to inquiries, and troubleshoot the service. Technical and access information helps us detect misuse and protect the platform. Wellbeing reporting is designed to present aggregate trends rather than expose individual scores. Processing of institution-supplied information is subject to the applicable hospital agreement and any Business Associate Agreement.
5. Vendors under a Business Associate Agreement
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6. Retention
Retention depends on the type of information, the purpose for which it was collected, and applicable contractual and legal requirements. Institution-supplied information is handled according to the relevant hospital agreement and any Business Associate Agreement. Account, recognition, support, and security records may have different retention requirements. For questions about a particular record or a deletion request, contact Ember Ion LLC or the participating hospital responsible for that information.
7. Your choices and rights
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8. Security
Reignition’s security approach includes encryption in transit and at rest, institution-scoped access, role-based permissions, and access logging. These safeguards are intended to reduce unauthorized access, disclosure, and misuse. No system or method of transmission can guarantee complete security. Keep account credentials private, use only authorized access methods, and report suspected account compromise or a security concern to Ember Ion LLC.
9. Children
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10. Changes to this policy
This policy may be updated to reflect changes in Reignition, information-handling practices, or applicable requirements. Updates will be posted on this page with the effective date and last-update information maintained by Ember Ion LLC. Where required, additional notice will be provided for material changes. Contact Ember Ion LLC if you have questions about how an update affects your information.
11. Contact
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